As the Customer Service & Administration Manager, my main role is to manage the secretarial and administrative support services to the sales, purchasing and accounts office. I am responsible for managing the flow of sales orders and customer enquiries.
I joined ALM in January 2017 having never worked in the engineering sector before. I have always worked in a customer based setting and thrive when working with the customer as my key focus. As the sales and office administrator, I am responsible for assisting our clients in every aspect of their purchase from the quoting stage, right through to processing the order. I appreciate that every customer has different needs and always work with this in mind.
The fast paced working environment presents me with new and exciting challenges everyday which allow me to expand my working knowledge.
I work as part of a small team who have offered me fantastic support and training. They have expanded my knowledge of the systems and processes that the company follow in order to provide such a high level of customer service.
When I am not working, I enjoy socialising and shopping.